Shipping Policy

Effective Date: February 7, 2025

At Fitness Gear Store, we aim to provide you with a seamless shopping experience and reliable delivery service. Our Shipping Policy outlines the details of our shipping process, including shipping methods, delivery times, and related costs. Please read through this policy carefully to understand how your orders will be handled.

1. Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs. Shipping costs and delivery times vary depending on the destination, shipping method chosen, and order size.

  • Standard Shipping: This is our most economical option and typically takes between 5-7 business days for delivery.
  • Expedited Shipping: A faster shipping option that delivers your order within 2-3 business days. Additional fees apply.
  • International Shipping: We offer international shipping to select countries. Delivery times may vary depending on the destination.

The shipping cost for your order will be calculated at checkout based on the shipping method and delivery address.

2. Shipping Process

Once your order is placed and payment is confirmed, it will be processed and shipped according to the selected shipping method. Here’s how the process works:

  1. Order Confirmation: After placing your order, you will receive an email confirming your order details and estimated delivery date.
  2. Order Processing: We process orders on business days (Monday to Friday, excluding holidays). Orders placed over the weekend or on holidays will be processed the next business day.
  3. Shipment Notification: Once your order has been shipped, you will receive an email containing a tracking number so you can follow your package’s journey.
  4. Delivery: Your order will be delivered according to the chosen shipping method, and the tracking information will be updated regularly.

Please ensure that the shipping address you provide is accurate, as we are not responsible for delayed or lost orders caused by incorrect address information.

3. Estimated Delivery Times

The following are estimated delivery times based on the shipping method selected at checkout:

  • Standard Shipping: 5-7 business days (Domestic orders)
  • Expedited Shipping: 2-3 business days (Domestic orders)
  • International Shipping: 7-21 business days (depending on the destination country)

Please note: Delivery times may vary based on factors beyond our control, such as weather conditions, holidays, or carrier delays.

4. International Shipping

We are pleased to offer international shipping to many countries. However, please be aware that:

  • Customs and Import Duties: For international shipments, customs duties, taxes, and other fees may be imposed by the destination country. These fees are the responsibility of the recipient and are not included in the price of the product or shipping fees. Please check with your local customs office for more information.
  • Shipping Restrictions: Some products may not be available for shipping to certain countries due to legal restrictions or other limitations. If this is the case, you will be notified during checkout.
  • Delivery Time: International deliveries may take longer than domestic orders due to customs processing and shipping distance.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery. You can track your order on the carrier’s website using the tracking number provided. If you experience any issues with tracking, feel free to contact our customer service team for assistance.

6. Shipping Delays

While we strive to process and ship all orders as quickly as possible, there may be occasional delays due to factors such as high order volumes, weather conditions, holidays, or carrier delays. We appreciate your patience in such cases.

If there is a significant delay or issue with your shipment, we will inform you as soon as possible and work to resolve the situation promptly.

7. Lost or Damaged Shipments

We take great care in packaging and shipping your order, but sometimes issues may arise during transit. If your order is lost or damaged during shipping, please contact us immediately at info@fitnessgearstorestore.click or call us at (205) 695-7639. We will work with the carrier to resolve the issue and offer a solution, which may include a replacement or refund, depending on the circumstances.

To help us assist you quickly, please provide the following information when contacting us:

  • Order number
  • Photos of the damaged product (if applicable)
  • Description of the issue

8. P.O. Box & APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses for domestic orders. However, please note that delivery times to these addresses may be longer than standard shipping times. We recommend selecting Expedited Shipping for faster delivery if using a P.O. Box or military address.

9. Shipping Restrictions

Due to certain restrictions, some items may not be eligible for shipping to specific locations, such as hazardous materials or large products. If a product in your order is not eligible for shipment, we will notify you and issue a refund for the affected item.

10. Customer Support

If you have any questions or concerns about shipping or need assistance with your order, please contact us:

Our customer support team is available to assist you during regular business hours (Monday – Friday, 9:00 AM to 5:00 PM CST).

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about any updates