Refund and Returns Policy
Effective Date: February 7, 2025

Welcome to Fitness Gear Store!

We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines how we handle returns, refunds, and exchanges to ensure a seamless experience.

Please read the following policy carefully. By making a purchase on our website, fitnessgearstorestore.click, you agree to the terms and conditions of this policy.

If you have any questions, please contact our customer support team at:

Street Address: 290 7th St SW, Vernon, Alabama
Phone Number: (205) 695-7639
Email: info@fitnessgearstorestore.click

1. Eligibility for Returns and Refunds

We stand by the quality of the products we offer. If you are not satisfied with your order, you can return the item(s) under the conditions set out below:

  1. Timeframe for Returns:
    You must initiate your return request within 30 days of the delivery date. Returns made after this period will not be accepted.

  2. Condition of the Product:
    The product must be unused, in its original condition, and with original packaging to be eligible for a return or refund. Products that are damaged, altered, or worn will not qualify.

  3. Proof of Purchase:
    A valid receipt or order number is required to process all returns and refunds.

  4. Items Not Eligible for Returns:
    The following items are not eligible for return:

    • Custom-made or personalized products.
    • Sale or clearance items unless defective.
    • Products that have been damaged due to misuse, mishandling, or failure to adhere to proper care instructions.

2. How to Initiate a Return

To request a return or refund, follow these steps:

  1. Contact Customer Service:
    Send an email to info@fitnessgearstorestore.click or call our support line at (205) 695-7639. Include the following information in your request:

    • Order number
    • Reason for return
    • Proof of purchase (receipt or order details)

  2. Await Approval:
    Our team will review your request and notify you if your return is approved. Please wait for our confirmation before sending the item back.

  3. Return the Item:
    If approved, return the item(s) to the following address:
    Fitness Gear Store
    290 7th St SW
    Vernon, Alabama

    • You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
    • We recommend using a trackable shipping method to ensure the returned item is received safely.

3. Refund Processing

Once your return has been received and inspected, we will process your refund based on the original payment method. Please allow 7-14 business days for the refund to reflect in your account.

Refund Timeframe:

  • If you used a credit card or other electronic payment method, it may take a few extra days for your financial institution to process the transaction.

Partial Refunds:

In cases where only a portion of the returned items meets the return policy requirements, you may receive a partial refund.

4. Exchanges

If you received the wrong item, your item is defective, or you would like to exchange your purchase for a different size or model, you can request an exchange by contacting our customer support team at info@fitnessgearstorestore.click.

Exchange Policy Guidelines:

  1. Exchanges are subject to stock availability.
  2. Items must meet the return conditions outlined in this policy.
  3. The customer is responsible for return shipping costs unless the exchange is due to an error on our part.

Once we receive the returned item, we will ship the correct item to you promptly.

5. Defective or Damaged Items

If you receive an item that is damaged, defective, or incorrect, we will resolve the issue at no additional cost to you. To initiate the return of a defective or damaged product:

  1. Contact our support team at info@fitnessgearstorestore.click within 7 days of receipt.
  2. Provide a clear photo of the defective or damaged item and the packaging to expedite the process.
  3. We will issue you a prepaid return label if the issue is confirmed.

Upon receiving the returned item, we will send you a replacement or issue a full refund, depending on your preference and availability of stock.

6. Return Shipping Costs

  • Return Costs Are the Customer’s Responsibility Unless:
    • The item was defective or damaged upon delivery.
    • The wrong item was sent.

If you qualify for free return shipping under any of the circumstances above, we will send you a prepaid shipping label.

If you choose to ship an item back using your preferred carrier, you must retain proof of shipment. Fitness Gear Store is not responsible for lost return packages without proof of delivery.

7. How Refunds Are Issued

Once approved, refunds will be processed back to the original payment method you used at checkout. Refunds are typically processed within 7-14 business days.

Please note: The timeframe for refunds to appear in your bank account may vary depending on your financial institution or payment processor.

8. Contact Information

For questions, concerns, or additional information regarding your return, refund, or exchange request, please contact our customer support team at:

Street Address: 290 7th St SW, Vernon, Alabama
Phone Number: (205) 695-7639
Email: info@fitnessgearstorestore.click

We are here to help ensure your experience with Fitness Gear Store is smooth, easy, and satisfactory.

9. Policy Updates

We reserve the right to make changes to this Refund and Returns Policy at any time. If changes are made, we will update the Effective Date at the top of this page. Continued use of our Website after any changes to this policy constitutes your agreement to the new terms.