Sales Policy

Effective Date: February 7, 2025

At Fitness Gear Store, we are committed to providing our customers with high-quality products and exceptional service. Our Sales Policy outlines the terms and conditions related to purchasing products from our website, fitnessgearstorestore.click. By making a purchase, you agree to the terms outlined below. Please read this policy carefully before completing your order.

1. Products and Pricing

We strive to provide accurate and up-to-date product descriptions, prices, and availability. However, we cannot guarantee that all product information, including prices and availability, is free from errors. In the event of an error, we reserve the right to correct the information and adjust your order accordingly.

  • Pricing: All prices listed on our Website are in US dollars and are subject to change without notice. Any applicable taxes or shipping fees will be added to your order during checkout.
  • Product Availability: We make every effort to ensure that products are available for purchase. However, availability is subject to change, and we may occasionally run out of stock. If a product is out of stock after you place an order, we will notify you promptly and offer a refund or alternative options.

2. Ordering Process

To place an order on our Website, follow the steps outlined below:

  1. Select Products: Browse our selection of products and choose the items you wish to purchase.
  2. Add to Cart: Once you have selected your products, add them to your shopping cart.
  3. Review Order: Before proceeding to checkout, review your order to ensure the correct products and quantities are selected.
  4. Provide Shipping and Billing Information: Enter your shipping address, billing details, and payment method.
  5. Confirm Order: After verifying your order information, submit your order for processing.
  6. Order Confirmation: You will receive an order confirmation email containing your order details and an estimated delivery date.

Once your order is confirmed, it cannot be modified or canceled without contacting our customer support team. Please review your order carefully before completing the checkout process.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other Payment Methods: We may offer additional payment options during checkout, depending on your location.

By submitting your payment information, you authorize us to charge the total order amount, including taxes and shipping fees, to the payment method you provide.

4. Shipping and Delivery

We aim to provide prompt and reliable delivery for all orders. Shipping times and fees vary depending on your location and the shipping method selected during checkout.

  • Shipping Options: We offer standard and expedited shipping. Shipping costs will be calculated based on the shipping method and your delivery address.
  • Delivery Times: Estimated delivery times are provided at checkout, but actual delivery times may vary depending on factors such as location, weather, and carrier delays.
  • Order Tracking: Once your order is shipped, we will send you a tracking number so you can monitor the status of your delivery.

Please ensure that the shipping address you provide is accurate to avoid delays or incorrect deliveries. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

5. Returns and Exchanges

At Fitness Gear Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return period from the date of receipt. The following conditions apply:

  • Eligibility: Items must be in their original, unused condition with all packaging and tags intact.
  • Return Process: To initiate a return, please contact our customer service team at info@fitnessgearstorestore.click with your order details. Once your return request is approved, we will provide you with instructions for returning the item.
  • Refunds: Refunds will be issued to the original payment method once we receive the returned product and confirm that it meets the return conditions.
  • Exchanges: If you would like to exchange a product, we will process the exchange as a return and place a new order for the replacement item.

Note: Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or damaged upon receipt.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team immediately at info@fitnessgearstorestore.click. We will assist you with a replacement or refund, depending on the situation.

To process a return or exchange for defective or damaged products, please provide the following:

  • Photographic evidence of the damage or defect.
  • A description of the issue and your order details.

We will cover the return shipping costs for defective or damaged items.

7. Order Cancellations

Once an order is placed and confirmed, it cannot be canceled through the website. However, if you need to cancel your order, please contact our customer support team as soon as possible at info@fitnessgearstorestore.click. If your order has not yet been shipped, we will do our best to cancel it before it is processed.

If the order has already been shipped, you may need to follow our return process once you receive the item.

8. Sales Tax

Sales tax is applied based on the shipping address and the applicable tax rates. The sales tax will be calculated during the checkout process and added to the total amount of your order. If you have a tax-exempt status, please contact our customer service team before placing your order.

9. Customer Support

If you have any questions about your order, need assistance, or have issues with our products or services, please don’t hesitate to reach out to our customer support team at:

Email: info@fitnessgearstorestore.click
Phone: (205) 695-7639
Address: 290 7th St SW, Vernon, Alabama

10. Changes to This Sales Policy

We may update or modify this Sales Policy from time to time. Any changes will be effective immediately upon posting on our Website, and the “Effective Date” at the top of the page will reflect the date of the most recent update. We encourage you to review this policy periodically to stay informed about any changes.